Salesforce Field Service262.3.1 - App Store

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.

Version History • Bug Fixes 262.3.1 Sep 23 • Bug Fixes 262.3.0 Sep 1 • Bug Fixes 262.2.0 Jul 29 Meet Salesforce Field Service 262

* Verify and update pre-populated lists of existing records directly in Data Capture Repeaters.
* Sync large datasets instantly without the app slowing down.
* Navigate the Data Capture flows with cleaner, multi-column mobile layouts specifically styled for your mobile screen.
* Create and update Salesforce records directly from the map to capture precise work order location.
* Minor fixes and improvements. 262.1.0 Jun 24 • Bug Fixes 260.3.4 Jun 3 • Bug Fixes 260.3.2 Jun 1 Meet Salesforce Field Service 260

* View multiple related images in Data Capture forms.
* Launch Data Capture forms directly from asset and custom object records.
* Load complex Data Capture forms faster.
* Complete Data Capture forms hands-free with Voice to Form.
* View and update complex GIS map data, even offline.
* Get real-time progress on the app's loading status.
* Minor fixes and improvements. 260.3.0 May 13 Meet Salesforce Field Service 260

* View multiple related images in Data Capture forms.
* Launch Data Capture forms directly from asset and custom object records.
* Load complex Data Capture forms faster.
* Complete Data Capture forms hands-free with Voice to Form.
* View and update complex GIS map data, even offline.
* Get real-time progress on the app's loading status.
* Minor fixes and improvements. 260.2.8 Apr 21 Meet Salesforce Field Service 260

* View multiple related images in Data Capture forms.
* Launch Data Capture forms directly from asset and custom object records.
* Load complex Data Capture forms faster.
* Complete Data Capture forms hands-free with Voice to Form.
* View and update complex GIS map data, even offline.
* Get real-time progress on the app's loading status.
* Minor fixes and improvements. 260.2.4 Apr 16 Meet Salesforce Field Service 260

* View multiple related images in Data Capture forms.
* Launch Data Capture forms directly from asset and custom object records.
* Load complex Data Capture forms faster.
* Complete Data Capture forms hands-free with Voice to Form.
* View and update complex GIS map data, even offline.
* Get real-time progress on the app's loading status.
* Minor fixes and improvements. 260.1.6 Mar 10 Meet Salesforce Field Service 258

* Complete Data Capture forms hands-free with Voice to Form (Beta).
* Get faster and more efficient data syncing with Performance Priming.
* Update records hands-free using Voice to Record Edit.
* Minor fixes and improvements. 258.3.3 Jan 27 Meet Salesforce Field Service 258

* Complete Data Capture forms hands-free with Voice to Form (Beta).
* Get faster and more efficient data syncing with Performance Priming.
* Update records hands-free using Voice to Record Edit.
* Minor fixes and improvements. 258.3.0 Jan 14 Meet Salesforce Field Service 258

* Complete Data Capture forms hands-free with Voice to Form (Beta).
* Get faster and more efficient data syncing with Performance Priming.
* Update records hands-free using Voice to Record Edit.
* Minor fixes and improvements. 258.1.13 12/11/2025 Meet Salesforce Field Service 258

* Complete Data Capture forms hands-free with Voice to Form (Beta).
* Get faster and more efficient data syncing with Performance Priming.
* Update records hands-free using Voice to Record Edit.
* Minor fixes and improvements. 258.1.11 11/07/2025 Meet Salesforce Field Service 258

* Complete Data Capture forms hands-free with Voice to Form (Beta).
* Get faster and more efficient data syncing with Performance Priming.
* Update records hands-free using Voice to Record Edit.
* Minor fixes and improvements. 258.1.7 10/28/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.3.2 09/10/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.2.3 08/20/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.2.0 08/13/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.1.13 07/06/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.1.7 07/03/2025 Meet Salesforce Field Service 256

* Launch Data Capture forms from work steps.
* Generate PDFs of completed Data Capture forms.
* Share app feedback through a survey after service appointments. (iOS only)
* Create and update records faster with native mobile experience.
* Get a faster work order overview screen with independently loading tabs.
* Get smarter interactions with context-aware Agentforce.
* Send messages and access pre-work briefs with Siri. (iOS only)
* Minor fixes and improvements. 256.1.4 06/30/2025 Meet Salesforce Field Service 254

* Launch Data Capture and Discovery Framework Data Capture forms from the Forms tab.
* Boost uptime and lower costs with asset service predictions.
* Use the widget to update en route status.
* Minor fixes and improvements. 254.3.0 05/14/2025 Meet Salesforce Field Service 254

* Launch Data Capture and Discovery Framework Data Capture forms from the Forms tab.
* Boost uptime and lower costs with asset service predictions.
* Use the widget to update en route status.
* Minor fixes and improvements. 254.2.0 03/28/2025 Meet Salesforce Field Service 254

* Launch Data Capture and Discovery Framework Data Capture forms from the Forms tab.
* Boost uptime and lower costs with asset service predictions.
* Use the widget to update en route status.
* Minor fixes and improvements. 254.1.1 02/20/2025 Meet Salesforce Field Service 252

* Pause notifications, data syncs, and location sharing with Standby mode.
* Find records with a simple search view that has filtering and sorting capabilities.
* Distinguish completed and scheduled appointments with color-coded map pins.
* Launch Data Capture forms from the Forms tab (Beta).
* Minor fixes and improvements. 252.3.2 01/16/2025